DATA CONTROLLER
PALLADIUM HOTEL GROUP (a group of companies owning hotels managed by PALLADIUM GESTIÓN, S.L.U. or using systems owned by PALLADIUM GESTIÓN, S.L.U.) is especially committed to protecting the personal data of Users of the Website services and its clients. Through this Privacy Policy (or Data Protection Policy), the owner of this site, PALLADIUM GESTION, S.L.U., informs Users about the purposes for which their personal data collected will be used, so they can freely and voluntarily decide whether to provide the requested information.

PALLADIUM GESTION, S.L.U. reserves the right to modify this Policy to adapt it to legislative changes, jurisprudential criteria, industry practices, or entity interests. Any changes will be announced in advance to ensure full awareness of their content.

The data controller is PALLADIUM GESTION, S.L.U., located at: Avenida Bartolomé Roselló, 18, 07800 Ibiza (Balearic Islands). Data processing activities carried out on our websites and in the stays of clients in our hotels involve the processing of personal data by all entities linked to PALLADIUM GESTIÓN, S.L.U. More information about all these entities can be found at the following link.

PURPOSES
The data controllers may process your personal data for the following purposes:

Managing accommodation reservations in hotels managed by PALLADIUM GESTION, S.L.U., including:
Handling reservation requests made through our website, Call Center, or third parties.
Addressing special requests and preferences noted in the reservation form.
Sending reservation confirmation guaranteed by credit card.
Managing contact requests to modify, cancel or manage reservations.
Managing stays in all our hotels to provide the best service and care, including:
Attending to needs and preferences during the stay.
Considering products/services contracted and used to offer personalized offers.
Analyzing personal preferences and interests to optimize current and future experiences.
Managing online check-in by sending voluntary initial check-in procedures via email.
Managing information and contact requests through specific channels and forms, including:
Responding to contact requests.
Providing information about PALLADIUM HOTEL GROUP activities.
Managing subscriptions to the PALLADIUM COMMUNITY newsletter.
Sending commercial communications by any means, including electronic.
Managing the "Palladium Rewards" loyalty program, including registration, points management, reservation through the program, participation in draws, and account communications.
Collecting customer feedback through satisfaction surveys.
Providing information and registration for congresses or events organized or participated in by the controller.
Managing job applications by collecting resumes for recruitment processes.
Sending abandoned cart reminders if expressly consented by the user.
LEGAL BASIS
The legal basis for data processing includes:

Execution of a service contract (Art. 6.1.b GDPR).
Explicit consent (Art. 6.1.a GDPR) for Palladium Rewards.
Legitimate interest (Art. 6.1.f GDPR) for stay and experience data.
Compliance with legal obligations (Art. 6.1.c GDPR).
Explicit consent for specific purposes.
DATA ORIGIN
Data comes from reservations made by the user or third parties, completed forms, or user experience during hotel stays.

DATA RETENTION PERIOD
Data is retained to comply with legal obligations and for civil claim periods. Historical data related to visits is kept for seven years unless otherwise requested.

SECURITY MEASURES
PALLADIUM HOTEL GROUP adopts organizational and technical security measures including data blocking, breach management, pseudonymization, encryption, and data recovery procedures.

DATA RECIPIENTS
Data may be shared with:

Public authorities as required.
Hotel owners within PALLADIUM HOTEL GROUP for contract execution and personalized service.
Service providers (data processors), including transfers outside the EEA with adequate safeguards.
DATA SUBJECT RIGHTS
Users can exercise rights including access, rectification, deletion, restriction, objection, portability, and consent withdrawal by contacting Avenida Bartolomé Roselló, 18, 07800 Ibiza or rgpd@palladiumhotelgroup.com.

In case of data protection violation, users may contact the Data Protection Officer at dpo@palladiumhotelgroup.com or file complaints with relevant authorities.

Last update: April 14, 2025